Building Consent Authority Complaint Policy

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Building Consent Authority Complaints

As a registered and accredited Building Consent Authority (BCA), our Council is required to have a BCA complaints policy.

This feedback provides opportunities for learning and improving our services and we want to hear from you if you feel dissatisfied with any part of the service related to Building Consent.

Please contact us with your complaint.

Phone: 0800 800 401

Online: Feedback and complaints form

Compliments

If you have feedback on something that you believe we did well and wish to let us know, please contact us by one of the following channels.

Phone: 0800 800 401

Online: Feedback and complaints form

Building Customer Survey

We are committed to providing high quality building control services to meet our customers needs and expectations on professionalism, technical expertise, timeliness and accountability. We intend to do this by complying with the Building Act 2004, Building (Accreditation for Building Consent Authorities) Regulations 2006 and other relevant Building Regulations.

If you have recently been provided a building control service through Council, please complete the short survey to give us your feedback. We appreciate feedback to help guide and improve our service.

Determinations

Determinations are for matters of doubt or dispute regarding decisions made under the Building Act or Building Code. They are not for disputes about workmanship or for grievances between owners and contractors. They can be useful if you disagree with a BCA’s decision and have been unable to resolve the dispute through all other channels. They are legally binding decisions where the Ministry of Business, Innovation and Employment (MBIE) analysis the matter under Section 176-190 of the Building Act 2004.

Find out more about determinations and how to apply

Practitioner complaints

Any member of the public can make a complaint regarding a practitioner to Council or directly to the relevant practitioners board if they feel that the practitioner carrying out any of their works has acted in an incompetent and/or negligent manner.

If you make the complaint with Council regarding a practitioner, the complaint will be reviewed and if deemed appropriate or within the definition of incompetent/negligent. If the Council deems the compliant appropriate it will be made by the Chief Executive of Council in accordance with our practitioners complaints policy.

If you wish to make a complaint directly to the practitioners board, please follow the below relevant link to find out further information.